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| - This is how they treated a property owner who was with them for OVER SIXTEEN years! Horrible company! Our house was two years old when we handed it over to them and moved back to California. Over the years we always spent the recommended amounts to do their recommended work. Removed linoleum and replaced it with tile, re-carpeted, spent an outrageous amount, about 2K back to back for A/C repairs. I called them on that and reminded them we had just spent the same amount the prior year and it should be under some kind of warranty, but they didn't have records, they expected me to have them...This started raising red flags. They told me my tenant moved out without notice but offered his deposit in lieu of rent, which I accepted. They sent me a ridiculous bid of over 2k to get the house ready for the next tenant. We saw the pictures they sent us and knew it would be less than $500 to do it ourselves. I replied to their email asking them to use a portion of the amount they had saved for us to do $250 dollars worth of the repair. They suddenly did not have that money. Even though they had only dealt with me and primarily via email, they said my husband "called" and told them to release the funds to the tenant! I show up at my house to do the work and the code they gave me worked for the lock box, but there was only one key! My house requires two separate keys because it has an iron door in addition to the main door. I call them and they said someone must have "tampered" with the lock box, who would open a lock box and take one out of two keys? I tell them I am tired and need to get into my house. They tell me to call a locksmith. I tell them they should have one they deal with and that I do not see how it is my responsibility to pay when they obviously lost one key and they give me to the manager Margo, or similar name. The manager says her person told her someone tampered with he lock box and therefore they will not pay. Long story short, I hired a locksmith on my own dime. I dropped Re Sys and signed a contract with a new Real estate company the same day! I hope my nightmare is over but their incompetency is so outrageous that I have a feeling my "novel like" review for their company is to be continued.....Stay tuned! Oh, by the way, my ex-tenant left due to a divorce but lives with his mother in the neighborhood. He stopped to say hi, gave Re Sys a horrible review and said he gave then a SIXTY Day NOTICE that he would be moving out!
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