This Timmy is like all the others. You ask for what is shown on the menu board and then you are bombarded with all kinds of questions.....on a bagel, or english muffin, crusty bread etc....and when I point to the picture on the board (That has a bagel on it) I get a blank stare form the cashier. The coffee is too watered down. However, when I order doughnuts (which is the most uncomplicated thing you can do at this chain), they are ALWAYS fresh! I am not at all a fan of Tim Horton's.