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| - I generally do not write reviews, but I feel compelled to share my experience with the consumers that are out there considering Bobby Rahal as their auto dealer. I have leased my cars for the past 6 years, and finally decided that it was time to invest in a car that I'd have for a while. I test drove 8-10 different cars to make sure I knew what qualities were important to me. I decided on the Volkswagen GTI, and I found what I thought was the perfect car - right color, right miles, right features - on Cars.com at Bobby Rahal's dealership in Wexford, PA. The dealership was a distance away, but I figured that it was worth inquiring about. So, I did... I called the number on the ad, and Dave DeRose was the salesperson to reach back out to me via text message the following day. Dave and I spoke about the car, and he convinced me that the car was well worth the 5 hour drive to get to Wexford from Maryland. I asked him for his honesty, and said that I didn't want any surprises... I wanted to know that the car was going to be exactly as described, and there wasn't anything that I should be aware of before making the trip. Dave's exact words were, "Not in the least. The car is perfect, except for a little curb rash on one wheel and my guy is here now fixing it. I called him when you committed to purchase. I'm standing beside it right now. Our dealership does not sell anything that we would put our reputation on the line for." So, I was convinced. I trusted Dave. I thought, "Well, he's confident, so that makes me feel confident". I had him send over the paperwork; I signed them and sent them right back. The following day, I called my bank and had them wire over the funds for the full amount of the car. I thought, "I have nothing to worry about". Wow, was I wrong! My boyfriend and I arrived at the dealership on Saturday afternoon. I had been texting with Dave for the past few days, so I was excited to meet him, and thank him for his fantastic service. As we were pulling up, I receive a text from Dave, saying that he called out sick that day, but in his words, "All is ready to go". At the time, I didn't think much of it. I walked into the dealership, filled with anticipation - this is the first car that I had ever really sought out... I had inquired, researched, and negotiated the deal all by myself, and that was a big thing for me! I was so happy and excited to bring my new car home with me, and to show it off to my family and friends whom I had spent the past few days bragging with. Brandon Collins, the pre-owned sales manager, met us and had the car pulled around. We went out to the car, and a cloud of disappointment flushed over me. This "perfect" car not only had the worst curb rash I'd ever seen on a wheel, but also had a large, approximately 16", scrape above the tire, as well as on the rear door handle. There was also a crack on the right turning signal light. As we continued to inspect the car, the damages kept mounting. There was a quarter-sized crack in the windshield, there was a large crack on the interior driver-side door, there was water inside the center console, indicating that the sun roof may have a leak. We were outwardly upset. I couldn't believe this was happening! My perfect car was a fraud! Dave had lied, and because he had called out that day, Brandon was left to take the heat. Needless to say, we left without a car that day, but what I can say is that Brandon made the best out of the worst situation. He sat down with us, offered to reimburse us for our trip, apologized profusely, and did everything he could to make us feel understood. I received my refund check today, via overnight Fedex, along with the trip reimbursement, a hand-written apology note, and a $150 giftcard to Morten's Steakhouse. Brandon went above and beyond. He's one of the good guys - it was his service, not to mention his compassion, that saved the reputation that Dave had so carelessly put on the line. Sincerest of thank you's, Brandon!
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