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  • DO NOT BUY HERE!!!!! My online order was deliver incorrect and Kay refuses to correct their technical error. I was actually called a LIAR by Chris the customer service rep. He told me that there was no way there could have been a technical error. (I assume this is because he has a master's degree in technology). I went online to order charms during their charm bracelet promotion and accordingly one of the charms I ordered was not eligible. (Even though the free bracelet appeared in my cart at checkout). Now even after I offered to return the ineligible charm and buy I different one they said, "You will not be receiving a free bracelet." Even after I told them I was going to return all of my purchase they did not care. (I mean really it is a $40 bracelet and they do not want to make it right for a long time customer. Also a customer that will be returning to obviously buy more charms). I should have just gone to PANDORA. One positive is Cindy who was a fabulous customer service rep, she should have Chris' job as she was so helpful, understanding, and caring about the whole situation. Kudos Cindy keep up the good work. I'm sorry you have to work for such an dishonest and non-customer orientated company. Just don't buy here, they don't care about their customers. If anything they think we are all liars and only want to take our money and run. Well I won't shop here, never again. Thank you Kay for ruining my wedding gifts.
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