I've been coming here for awhile, but not impressed with the new owners.
I called in a meal prep order on Saturday for pickup on Monday. Called on Monday to see if it was ready and was told "they messed up a lot of orders from Saturday. Your order isn't ready and I don't have everything I need to make it. I would need to substitute some items.". No biggie, I ask if I can pick it up on Tuesday with the correct items. No problem, they said.
I get a text on Tuesday, "Your order is ready for pickup". When I arrived they told me they had to substitute out the sweet potatoes and broccoli since they ran out.
I asked to speak to the owner (who was there) since I specifically waited an extra day so there wouldn't be substitutions. The girl at the counter talks to the owner (I can hear what's going on). He refuses to come out to speak with me, blames it on his staff, and tells her to refund my money. I immediately felt bad since I could tell from that interaction how poorly the owner treats his staff.
If you're going to substitute things, call and ask, it's not that difficult. More importantly, there is simply no excuse to berate a staff member where a customer can hear you nor to refuse to talk to the customer when a mistake was made. This food is not cheap. For the price paid, I expect far better.