Horrible. Horrible. Horrible. Customer service and common sense does not exist. Got a lemon from them and they did nothing to recover our experience. They never called back after multiple messages. Even when we went in they gave us sassy service and information that was pulled out of a hat!
Eventually, we made the best decision and got rid of the lemon and CarMax altogether. We found professional service and superior product at Findlay Acura.
CarMax should just call it quits.