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  • I went in to use my upgrade for my iPhone4s to just get the same exact phone because I am perfectly content with this specific model, making the final purchase of my new phone $0.00. "Awesome!" I thought. When I looked at my bill for February (just to mentally prepare and affirm the quota like very other month), it said I owed $101.70, when I usually owe $46.03. Because I purchased $10 insurance, I expected my bill to be approximately $56.03. My thoughts, "Holy crap! What?" I spent 40 minutes on the phone with Verizon asking why my bill was so high and they explained to me that when you upgrade a phone, you are charged a $30.00 service fee. I accepted this, but the fact that the sales associate, Levy, did not express this to me, it worried me and wasted time on the phone I honestly did not have. A representative of Verizon connected herself and I, and Levy from this location, on a 3-way call so that we can ask exactly why my bill is so high, and he was very rude to me. I do not recommend going to this location if you are a shopper looking for excellent customer service. Although I confirmed with Levy that there will not be any additional charges, it was clearly not true. Advice for future phone shoppers: Ask about service fees when upgrading phones! ...and of course, additional charges before spending any money. I hope this review helps!
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