I'm also confused as to why this place is getting bombarded with negative reviews. I was vising a friend in West Hollywood and he took me to a Shake Shack near him. I'd never tried it before. I thought the food was delicious. This is not a fine dining establishment. It's almost like restaurant quality food with fast food delivery times. This location did not disappoint me at all.
To me this isn't something I'd tell anyone to put on their bucket list. It isn't that "one of a kind" joint where you can only get this "one special food item". If you're close by I don't think anyone would be upset if someone recommended this place for lunch. Is it worth crossing State Lines to eat? Probably not..it's a burger joint lol. Anyways I try to set my expectations with the type of establishment. This place is very good for what it is.