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  • Ordered on line @ 6:20pm (pizza, wings and cinnamon sticks desert), delivery time was for 7:20pm. 7:38pm no delivery. Called this store, sent directly to recording on hold. About 28 min later someone picks up. Girl rude, insisted I had no order cause she couldn't find it under my name. Offered to give her on-line confirmation #, she says no, no, no, what's your #. She finds order under my # tells me to hold on she's going to find out what's going on w/my order. She comes back on & says my order has been delivered. I explain that I didn't get my order & that I ordered w/a credit card, did someone sign for it. She says yes. long story short, they delivered it to apt above, didn't even ask for ID/credit card. Just let person sign and left. Manager said she apologizes & will credit my account and re-deliver order. It's now 10:03pm & still no pizza. On hold w/store at this moment going on 22 minutes. Manager says she can't do anything & that I would have to speak to General Manager. My son has fallen asleep, and I'm not happy. Notations on email confirmation: Payment Method: Credit Card (REMEMBER: Your credit card transaction will be processed by your Pizza Hut location and you must present your credit card to the driver at the time Pizza Hut delivers your order for a credit card imprint and your signature.)Pay by Card. Please have your credit card ready to show your delivery person so that we can complete your transaction and get your signature. ***Note: driver never asked for credit card let alone an ID. Please Note: The Estimated Time listed above is an automatically generated approximation of when your order may be ready. If you require a more exact estimate of when your order will be ready, we recommend that you call your Pizza Hut restaurant directly. **REALLY??? 1ST CALL TOTAL OF 39 MINUTES AND 4 SECONDS THIS CALLED (I'M STILL ON HOLD), GOING ON 32 MINUTES & 40 SECONDS!!! LOCATION CLOSES @ 11PM!!! Got 1 star because I had to pick a star rating. Deserves "0" star!!! Update: It's now 11pm when business hour closes. Continued to stay on hold up until closing which I've stayed on hold for 1 hour 17 minutes & 34 seconds. Never answered! Never got my pizza order re-delivered! & my son never got to eat his pizza either!!! Oh and earlier when on phone w/manager and she said they'll re-deliver my order I asked how long is it going to be, she replied whenever they have a driver available. Guess there wasn't any available, huh. RIDICULOUS!!!
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