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  • We were referred to Sparks Family Medicine for their practice as they specialize in natural healing while also being able to practice traditionally. We made a 9:00am appointment for my husband and was told to make sure to arrive 15 minutes early for paperwork. Understanding that doctors are busy and my husband also has a busy schedule with meetings all day, he arrived early and had already had all the paperwork filled out at home prior to going. Like most doctors offices here in Las Vegas, same routine and then the wait started. There was no other patient in the waiting area and two more showed up after my husband arrived. He waiting almost TWO HOURS and NEVER saw the doctor. No one bothered to come in and explain or apologize for the delay. My husband sat and started moving meetings around while he waited and waited. In the end, my husband ended up leaving, telling the front desk that he was leaving after waiting hours and frustrated that there was not even an explanation or ever seeing the doctor. Their response was, "oh, okay." Still no apology, NOTHING. Days went by and no one from the offices called to check on what happened, NO COMMUNICATION!!! After several days, I phoned the offices to inquire about getting our co-pay refunded. Giving them money always comes first! We will now wait to see when billing will get back to us. Things happen, that's understandable, but to have those kinds of business ethics along with a total lack of communication is totally unacceptable. Unfortunately, they just don't care. Do yourself a favor and find someplace else.
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