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| - I live well within the delivery window of this location (within a two minute drive according to Google Maps.) I've yet to get my pizza delivered in under 50 minutes, whether I order during a peak time or not. Tonight was the straw that broke the camel's back. After 40 minutes when I called to check on the status of my order, I was told that it had gone out for delivery 20 minutes ago, and that it would be with me shortly. After another 20 minutes, the pizza finally arrived. That is, it took them one hour to drive two minutes in normal driving conditions (no snow, nothing.)
It was cold and bordering on undercooked when I got it, and the box was bent. When I called to complain I was told that they would allow me to go through the same process for a replacement pizza. Since apparently the solution for substandard service is to make my wife and I wait even longer, and to pay for the privilege of doing so.
Although this chain is a step up from Dominoes, they aren't that special. I won't be ordering from them again, and will instead choose to order from their competitors. Ordinarily I don't review businesses online, but their repeated poor service and poor resolution compelled me to sign up for Yelp in order to leave this review. This way, at least, people will be forewarned before ordering.
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