I wish I could have written a review regarding the quality of the cakes but I can only write a review on the customer service at Hottcakez of Las Vegas. I contacted the business owner regarding utilizing a Living Social Deal I purchased months prior to traveling to Las Vegas for my best friend's Bachelorette/Birthday Celebration. The owner was kind enough to agree to take the order for the cupcakes despite her prior commitments for the day which I was grateful. Three weeks before traveling to Vegas I followed up and received confirmation and sent one last confirmation email the week of the event.
On June 30th the day that the cupcakes were to be delivered at 5pm, I received an email from the owner at 4:55pm notifying me that they would be unable to make the delivery but they could deliver them between 1pm and 3pm the next day. Unfortunately I was only in Las Vegas for the weekend and already had things scheduled for the next day. I was very disappointed as I had read wonderful reviews about the business.
I felt that as a consumer I would have been penalized if I cancelled at the last minute and that this business owner did not provide an alternative option to the issue that her delivery person's vehicle broke down. Taxis are a dime a dozen in Vegas and because it was part of the celebration I would have gone our of my way to secure having them delivered. If it is the owner's other commitments trumped my order I would have at least appreciated further advance notice so I could have made alternative arrangements.