I have frequented the Ottawa location several times and really enjoyed the experience. When I saw this location I was eager to bring my partner to enjoy the unique burgers available BUT it was a huge disappointment!
The notion of a "gourmet" burger is lost on me since it was clearly processed with perfectly formed pre-packed meat patties, processed toppings and our burgers were so dry and tasteless I could not finish it. Seriously, how difficult is it to make an tasty gourmet burger for $15?
The next problem was the service or lack thereof. Once our food was brought to the table we were never asked if everything was satisfactory...20 minutes later after our server helped other tables and ignored us did he finally come over to clear our unfinished meal. Still we were not asked about our meal so we spoke up and told him it was not good only to get a sheepish apology. I spoke with the franchise owner, Zach, so he had feedback to improve future customer experiences. He did apologize and comp'ed the food. He offered a coupon for an additional two burgers so we could come back again and give them another opportunity to meet the standards I have come to expect from "The Works". I will consider it...
Bottom line...there is nothing gourmet about the food, the service is lackluster and you can get better burgers for less elsewhere.