| rev:text
| - I don't know where to begin with this review. I guess it started when US Airways stranded us until 2:15 AM in Honolulu with a 3 year old and no offer of support or compensation due to a flight member needing some more sleep time. You know, we could have all used some more sleep time. Unfortunately, we had to pay for an extra night of hotel, but US Airways did not think they had to reimburse us, despite the delay not being due to weather and was on their end.
So, they gave us each $100 voucher codes for a future flight - so we could apparently get the same bad service again. What I received was worse. An attempt 2 months later to follow their instructions by calling Reservations and trying to book us on a vacation flight to Phoenix became an act in futility when the call got dropped at least 4 times using 2 separate phones. The last attempt got me the closest of making the reservation, but then the so-called customer service rep told me they were having trouble with their system and to call back in 5-10 minutes. Excuse me? I'll say you're having trouble with your system. Why don't you call ME back when it's fixed???
The next day, I started over from scratch. I wanted to use the vouchers for my wife and daughter, but I wanted to fly with them using Dividend Miles. After a pain-stakingly long time with Richard on the phone, we finally get them squared away, but then he tells me I will have to call back to the Dividend Miles extenstion to make my reservation. What? Not even a "let me transfer you over to the Dividend Miles" folks???
So I play their game. I call back and figure out which options to press to make a Dividend Miles reservation. Guess who I get. That's right, Richard.
Hello again, hello.
We go through another painstakingly long process of getting me booked, but at least he has my billing information so I don't have to repeat it. We get almost to the end and I asked for our seating assignments to all be in row 19, seats D, E, and F for both flights. Richard said "no problem". Later that day, when I go to check our reservations, the outbound flight to Phoenix has us in row 19 as I asked, but the return flight still has us in Row 14. So, I had to go into the system and change our seat assignments (thank goodness I could do that on-line and not have to make another stressful call).
Here is something even funnier: instead of two $100 vouchers if US Airways had given us the one night at the hotel, the cost would have been $215. Yes, $15 more than what they ended up giving us. $15 to keep a family of 3 satisfied instead of making us go through these painful processes and ticking us off and away from them forever.
I sincerely doubt anyone from US Air cares what I think, how I was treated through this entire process, or will read this. But for those of you who have a choice in who you choose as your airline carrier, DO NOT CHOOSE U.S. SCARE! Friends don't let friends fly US Airways. They are not worth yours or anyone else's business. America West was at one time a pretty good airline. I flew with them a fair amount. US Air has managed to sink that company to an all-time low by bringing in their practices on how an airline should be run, which is to say, "F-you, just give us your money."
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