| rev:text
| - **FINAL UPDATE**12/11/14 I never received a reply from Brandi Babb. I would consider this closed after this much time. This company is horrible even at a corporate level.
10/23/14 I was able to make contact with the corporate offices of Zpizza. A woman named Brandi Babb sent me an email asking how she could help. I have detailed to her all of my updates and information about my experience and how little this location has done to make the situation right. I will post her response once I have received it.
UPDATE 10/18/14 I just received an email from the BBB advising they still have not received a response over a month later. BBB has closed the case and states this will have an "adverse" effect on ZPizza's rating. I was provided horrible service and even worse product and still, I was not refunded. Great job ZPizza. You've shown what type of business you really are.
UPDATE 10/10/14 I just got an email from the Better Business Bureau and they say ZPizza still has not responded to them. ZPizza also has not made an attempt at contacting me. BBB will give them more time to respond before closing the complaint.
UPDATE 09/17/14 I have filed my complaint with the Better Business Bureau today. I waited over a week for zpizza to call back and they didn't. I called them 09/16/14 and spoke with a nice girl named Harley who gave my information to the GM. The GM called me back on 09/17/14 and left a voicemail and didn't give his name. He defended what Sean, the manager in training, told me and said they won't refund me since I waited until the next day to file my complaint. He said "this is the end game" and declined my refund request. They've wasted more money responding to my complaints than the pizza is worth. Update coming soon....
UPDATE 09/10/14: I contacted corporate and they have forwarded an email to the owner resolve the issue within 48 hours.
UPDATE 09/09/14 ZPizza is making it impossible to get my refund. The manager, Sean, said, at the time of my call, that it's been "almost 24 hours" since I was there so they can't refund. I went to ZPizza right after work to submit my complaint. It had been maybe 17 to 18 hours. He says the sauce is organic so it evaporates into the cheese. He says the pizza was cooked even though it was cold and the vegetables were raw. I am waiting for his callback since he has to check with the owner to get approval for a refund. As a business owner, why hire a manager if you give them no power? They offered me a free pizza which I declined. I hate this place and don't want to eat there again. I want my money back. Next step is corporate and then the BBB.
-------ORIGINAL REVIEW-------
What a terrible experience. To order, it took the order taker at least 5 minutes because he didn't know the computer. He was dressed differently from all the other employees. I'm guessing he was a supervisor.
I specifically asked him if he would call our name when our order was ready. He said yes and said it'd be ready in 15 minutes. We waited 25. When I got tired of sitting around, I walked up to the register and the man seemed surprised and very quickly handed my order to me. It had been ready for an amount of time but we were never called.
Got home, cheese was rubbery. Ingredients were undercooked. Also, NO PIZZA SAUCE. What's wrong with these people? I put it in my oven for 10 minutes and it looked better. Taste was a 2 on a 10 scale. Again, no sauce. I would have gone back but, after waiting 20 minutes for my order, I was starving and didn't want to turn a simple pizza trip into a one hour ordeal. I posted some pictures of my pizza for the skeptics. I read good things about this place and am greatly disappointed. Over $20 for one large pizza and this is what I got?
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)