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  • Worst experience Ever! Call to schedule immunizations for my 2 year old and Jan the office manager said my son was not behind on shots. I questioned her and she was so rude. I asked to have the doctor call me so I could confirm & she refused. Keep in mind I know he is behind cause the health Dept has called me to give reminder call. Jan the office manager told me that maybe the Health Dept Records Are incorrect. So being she refused to have him call me. I went down to the office to ask for my kids records and was told it would be a few days and they could just mail em to me. (It's been 2 weeks and they haven't sent em to me or my sons new pediatrician) & yes I have properly requested them!! I explained what happened on the phone call to another medical assistant working there. I then asked her if I could speak with doctor she then left and came back. She told me that Dr Vaughn wouldn't speak with me he was too busy, I asked even if I waited to speak in between patients she said No. Then she said he will give me my records so we can go elsewhere to another doctor. I was shocked but said ok that's fine can I at least get the shot records as that is what is in question. The gal said she would ask and then brought me the shot records and we discussed the shots that were in question and they were in fact missing?! Then I went to get up to leave and a police officer approached me. He came In thru the back door?! He walked me out and asked to talk to me...I spoke with the police and he said the Office Mgr called and said I was yelling and refusing to leave ?? I explained I was never asked to leave. I was only told he couldn't speak to me and I was sitting Waiting for shot records he saw the girl bring me. The officer overheard me Speaking to the gal and said to me "imagine my surprise when I arrive and You are calm". And then tells me The office manager never wants me to come back again? Lol All this over questioning shot records for my kid? Seems super shady! Well come to find out from the Health Dept and other Medical offices I called around to for a new provider & they do this ALOT! They don't keep proper records and when someone questions them they say they have the right to refuse service?! & just remove you as a patient. This happened Jan 2018 and they still hadn't reported my sons shots he got in May 2017 and they reported my sons shots in April twice?! To the Health Dept. Please DO NOT GO HERE unless you Like unnecessary drama, like talking to cops for no real reason & like risking your kiddos healthcare. What is crazy is after I left I read the reviews on Yelp, google & FB and they are terrible with patients, billing and med records. Steer Clear! Dr Vaughn you should be ashamed of yourself!!
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