We've been fans of Romeo's ever since they opened in Broadview Heights. Are they perfect? No, but they get close--and when they screw up it's been our experience they try hard to make things right. Last night a part of our order wasn't as it usually is. Called Romeo's and they apologized and immediately offered to make it again and bring it out asap, and they did exactly that.
In all the years we've been customers I don't actually remember getting something we didn't like. Sure, some things are better than others but that's personal taste. We love their pizza's and we've tried a few different types. Their wings are probably the best in the area. Haven't tried their subs yet but will.
At the holidays I send a pizza or two to favorite local stores as a small thank you, and things are always taken care of exactly as requested. Their store manager (Jim, I believe, apologies if that's wrong) took it upon himself to make sure it was done right.
So, yeah, we'll keep ordering from here and look forward to enjoying their food. Nice job, Romeo's.