When a friend recommended this place to me - I was skeptical. First time we came here --- This place is crazy busy! Lines out the door ... NONSTOP. But boy is it worth it.. DENNIS one of the tea baristas was very helpful and informative. Knowing it was our first time, he wanted to make sure we enjoyed it. We ordered the Hokkaido and wasn't impressed. He insisted that he fixed it.. but we were not those kinds of people... So we ended trying 2 other drinks --- oolong Tea latte and jasmine milk tea. Both were absolutely amazing and some of the best tea we've ever had!
Second visit (1 week later) Dennis, again, not only remembers our names, but remember the drink we ordered... (all 3 of them!)
When there was too much milk in our jasmine milk tea --- Dennis immediately helped and made it exactly how we liked it.
The customer service and tea quality here is the absolute best -- and is the reasons why we will come back even though we live on the opposite side of town (Aliante).