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| - I have gone to this location twice now, and the first time was pretty good! I loved my hair (minus one section the stylist seemed to missed but after styling it differently, I hid it), and it lasted about 4 days with maintenance.
The second time I went, I left DryBar with beautiful curls at around 8 pm. When I woke up at 4 am, my curls were completely flat and sad. I had gotten my hair done for a friend's proposal, and it was extremely disappointing to spend over $50 (service + tip) for a ridiculously short-lived blow out. I felt so uncomfortable with my hair that I showered within 24 hours and didn't care about trying to fix the unfixable.
What is even more disappointing is the lack of customer care. I called, emailed, completed the survey, and contacted DryBar through Instagram, and I got promises that someone would contact me to address my issue. It is now over two weeks later, and I have not heard from anyone. I cannot believe I spent over $50 for a service that was not rendered, and nobody at the company cares to address it in a timely manner.
The only reason I am giving 2 stars instead of 1 is because my first experience went well. My second experience was so awful that I cannot recommend DryBar as the first was not worth the second.
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