I'll start by saying I found their store online. I live in Las Vegas and never actually made it to the store. But if the store is half as great as the service I received from Faraz, I'll shop there again for my future jewelry needs. I inquired online about an engagement setting and had a response within 30 minutes as well as all of the information that I was wanting. They guided me through all aspects of purchasing a setting including the pros and cons of different metal types and warranties from different manufacturers. I then purchased a Danhov AE133. This ring is made individually at the manufacturer in Los Angeles. Faraz handled everything, from making sure my diamond arrived in a timely and safe manor to getting the ring to me within 2 days of it's shipping date! I work shift work and he was always accommodating of my work schedule and would stay late to talk to me about any issues or updates regarding my purchase. Bottom line, I will be shopping here again!