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  • 1.5/5, +.5 for service. Since planting season has begun, I stopped by Canadian Tire to buy some topsoil, plants, and grass seeds for the lawn outside my house. Everything initially seemed routine: Topsoil was located outside the store, plants and grass seeds were located inside and in the garden centre. When we got to the cashier, that's where everything just fell out of place. The person ahead of me had to get a barcode check, so I was served first. However, the pot of plants I purchased had no barcode, so I had to wait about 5 minutes for an employee to check the barcode. After everything was settled, I paid the amount, the cashier put the items in my cart, albeit disorganized, and I left and went home. When I got home, I noticed something was missing: The grass seeds! I remembered when the cashier asked a store employee to check the barcode, she put the grass seeds in one corner and the topsoil in another. Holy hell, talk about lack of organization! Not to mention she didn't know how to retrieve a transaction. I understand she's new, but I would've imagined training cover that thoroughly. The saving factor was when I returned, the cashier immediately recognized me and quickly gave back my grass seeds, after apologizing profusely. Fine, you admitted you were wrong and apologized. I had to be your typical Canadian and said sorry in return. PS: The lady in the customer service counter was yelling the whole time I was in the cashier. Both times. Couldn't hear what though.
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