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| - I am still shell shocked from my extremely poor and disgraceful experience here. First I was overcharged for my to go order when I picked up some food. The polite lady fixed it. Then I got home and found out that they gave me meat pies and not cheese. I have stopped eating meat, so was not exactly happy when I bite into a pastry filled with frozen meat. When I called the manager, he said I could come back and pick up the cheese pies. I was not going to go back uptown. I asked him to deliver them and he said no, he was short staffed. I requested a refund and he said, he can't do that over the phone.
The next day I had to go in (out of my way) to get a $10 refund. I explained to the manager that I was not happy with the customer service. He said, "you don't believe in mistakes?" I said yes of course, but I believe in good customer service to redeem it. I didn't get what I ordered and was inconvenienced to come back in to get a refund.
The manager said, "where are you from?" WHAT does ethnicity matter??? To my surprise, he said... yes YOU PEOPLE LIKE TO COMPLAIN. OMG. I told him that is racist!! He said he did not care. I said, I was brought up in the USA and my ethnicity does not matter. He repeated, yes you ppl like to complain. YOU PEOPLE!?!? I told him I am not happy with the customer service, and I will write a review. After saying that, he stopped and said now I am not giving you a refund at all.
I cannot believe that this overpriced place is letting such an ignorant racist person run the restaurant.
Overall the quality of the food is pre-prepared, extremely overpriced and now disgusting customer service.
Follow my other reviews for quality Mediterranean food in Charlotte. There is a reason this restaurant is always empty.
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