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| - Absolutely the worst experience I have ever had at a salon.
I requested medium blonde highlights (two tones, low light and highlight) and even had pictures of two hair styles to indicate the color range I wanted to stay within) with chunky layers and some angling to the front.
The hair stylist, Maureen, first made comments that I had really long and thick hair and seemed a bit overwhelmed by this. Normally, my hair is cut to a base length to start prior to the application of highlights. This was not the case and she began applying dye to my full length hair (down to waist). However, that was not the strangest part. The highlights were applied over plastic wrap that was laid over my back. I even questioned this and said I have never had anyone give me highlights using plastic wrap, only foil packs. She stated they could be done either way and she preferred this approach.
There was no separation of hair to create even highlights or any containment of the individual colors, and the hair stylist didn't complete front to back and instead applied large stripes to each side of my head at the part. By the time she had applied all of these layers of plastic, they had already begun to slide down, meaning that varying amounts of roots were not receiving color. Also, factor in that this plastic wrap was open at the bottom, so dye was all over my arms and some was on my clothes. Somehow there was a blob of dye on my face as well.
When it was time to cut my hair, she didn't know how to approach it and had me stand up in order to cut it?
To make matters worse, my appointment was in the afternoon and ran over past their normal closing time, so I was left alone with the stylist in a locked building.
Therefore, there was no one to speak to about this when the job was completed. I honestly thought that this particular stylist just had a different niche and was out of her depth with this type of styling and I was locked in with her, so there is not much you can do in that situation. I didn't have any faith that she could fix this and didn't want her to make it worse.
I called first thing this morning to address the issue and advise that I wanted a refund or would need them to fix my hair this morning, as I have an event at 2 pm today. Sadly, the owner of this salon is the person that did my hair!!! She flatly stated no refunds and said that the earliest they could fit me in was next week. I stated that this was unacceptable, as I cannot leave my hair like this. When i stated that if i had to pay someone else to fix their mistake i would be posting a negative review, they came back and said I can squeeze you in at 2:30. I repeated that I have an event at 2 pm and this must be fixed before that time. She said well I don't know what you want me to do here. I offered and that is what I have. I stated that they should move things around to fix their mistake.
She was very defensive from the start and rude on the phone, stating that I asked for chunks of colors. I restated that I specifically asked for medium blonde highlights and chunky layers, which she told me I couldn't get unless I went with a short haircut, so my hair is only slightly layered on an angle. I stated that if they were unwilling to fix their mistake, that I would post this review here, in order to prevent anyone else from going through this experience. She then stated to someone else in the salon, "She is going to make it look bad on there". I replied that it does look bad, I dont have to do anything but take a picture and she then hung up on me.
Needless to say, with an owner that does this quality of work and then behaves in this way, take your money elsewhere. Take a look at the photos to see for yourself. There is absolutely no excuse for this type of work from a professional salon.
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