I went into this cafe with my family & friends in the Easter holiday 2011. My daughter needed the toilet, I was told in a rude manner they did not have to provide a toilet for customers as it is an old building. I was told to go up the street turn left along the road there is a public toilet to use. The food arrived just as I was going to take my daughter to the public toilet. I told them to take the food back as it would be getting cold, my daughter had ordered burger & chips. They then decided they would allow her to use the staff toilet. So I was quite happy to stay & eat the food, as all my daughter needed was the toilet. The food was slammed back down onto the table. I had ordered a ham sandwich, which was not what I would call ham it looked like it was out of a tin & sliced by hand. My friend had ordered poached egg on toast which was under cooked. We left most of the food which was terrible even the children left their burger & chips. I complained about the service & I am still in shock now, the staff where extremely rude. The chef came out with his filthy apron on, in a very abusive manner told us to get out & never come back, & they shoved my 7 year old daughter who was coming out of the cafe last through the door and slammed the door, on the heel of her foot. As we where two women with 3 children we felt extremely intimidated. I would definately strongly advise anybody to never go into this cafe, especially if you have children, as no toilets are provided. The staff are rude & the food was disgusting.
A very upset family from York.