Manager and staff person were both very nice. However, I shipped a 13 lb box UPS Ground and it cost $40 here. FORTY AMERICAN DOLLARS!!! I looked at the receipt it said "actual weight 13 lbs - chargeable weight 23 lbs." They charged me for an extra 10 lbs!! Thats how they make their money. I'm not pressed for money, like I am for time. So, I paid the money. But it wouldve cost me $14.18 to ship it myself. Next time, I will just carve the time out of my life to do that.