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  • Highly disappointed. Every week I order a sandwich for our family as our weekly tradition. Two weeks in a row we ordered online and when we got home after our pick up the sandwich is missing the key ingredients that we want on it (mushrooms, onions, and sweet peppers). The first time I let it go. Tonight I decided to call to let them know. I talked to the general manager and he defended his side of the story instead of believing me that the sandwich was missing the ingredients. He said "I highly doubt it could happen twice" - Well, it did and I'm calling to tell you that it did. He offered for me to come back and have it made it again. Im already home and not going back. He said next time they promise to make it right. Im sorry but that doesn't appear to be a resolution that I will believe since I've had 2 experiences. This was my favorite spot and I they have lost a good, loyal customer due to this situation.
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