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  • The salesperson that "helped" me today was highly incompetent. When he approached me, I said that I needed a lockring tool. He didn't know what a lockring was, so I explained that it was for removing gears and showed him the one that I had purchased at REI that was too big. He said, "Oh, a CASSETTE tool..." and walked over to the tool wall (hidden behind the service desk). He stared blankly at the wall for a minute and then said he would go to the back and look. It took me all of one second to find the tool I needed. I told him that I found it and thanked him, and he disappeared. I then stood near the register, unacknowledged, for a few minutes until someone else asked me what I needed. When I said I just needed to check out, he had to tell the guy that had originally helped me to ring up the sale. I had planned on asking for recommendations/advice on a problem I am having with the brakes on my bike, but decided that the incompetent salespeople at the store were definitely not the ones I should ask. I will not be returning to this store, or any other Tempe Bicycle.
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