| rev:text
| - Like the previous reviews, I was truly amazed after looking at the facility. I give it that this place is new, clean and big, with many activity rooms (which your kid may or may NOT get to use, given his/her age). I was going back to work so I wanted the best for my child and this place appeals to you when you first visit. The tuition is high, but we decided to give it a try.
Teacher/Student Ratio:
For my child's age group, I usually experienced that there was a fair ratio. Whether those teachers were attending to the kids as they should is a different story. There are always different teachers early in the morning and in the evening (when one of the primary teachers has either not arrived for the day or has already left)
Teachers/Staff:
I feel like to any parent, teacher(s) is the most important selling point for a preschool/child care. This is where I have been most disappointed. My child is not easy and had never been to a daycare before, so I expected some adjustment period. But after months, I still fail to see an improvement. The teachers seemed to care moderate amount for the first two weeks, but after that they just seem to ignore my questions when I ask for an update on the improvement. They just straight up end the conversation and no further details are provided. For as much money as I pay, I 100% expect better quality of care for my child. For me, it comes down to this (nurturing/attention/engagement) over those fancy rooms and aquarium. I am not some crazy parent, who expects to hold my child all day and give him/her constant attention, but I also don't accept that he/she is ignored all day. I feel like if a child is upset, teachers could do a better job of engaging him/her in an activity. Most teachers are below average - average, and I am sure there are some exceptions, but I have failed to experience it.
The director Stephanie has not engaged with me at all. She has not once asked me how my child is doing or had a friendly conversation with me. When I did have a couple of questions for the director, I received short blunt answers. If you are expecting a regular parent-teacher update, forget it. Celena promised to provide an update on how my child is doing when we enrolled, that stopped after first day! She is there to sell. Period. Other staff is average. Front desk is always filled with people, not sure what they do.
Meals:
They are average. I see a lot of repetition. Nothing extra ordinary. My child has some dietary restrictions and I often see same thing for lunch many times a week. There are many days where my child comes home without eating anything all day. My child also doesn't seem to be properly hydrated while there.
Activities:
They seem to be doing same stuff all the time. No special supplies (besides cheap paper plates to cut in to shapes) for the tuition amount. And they need additional $150 for supplies for the upcoming year?! By the way, we were not informed that an annual fee for the supplies will be collected, when we enrolled.
I agree with the previous reviewer that they don't have their auto draft figured out. They frantically called me one day to let me know that my tuition was past due only to find out that they already have my credit card.
Overall, I am not happy with this place. They fail to meet my expectations for providing my child the attention and care he/she needs for the price I pay.
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