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  • Dump The Dump. In 2015 I purchased a large, rather expensive, Natuzzi sectional from The Dump. At the time, I expressed concerns about the stitching as it appeared it may come loose and ravel fairly easily. It was already a little loose in some areas. The sales associate assured us that if we purchased the extended warranty that it would be covered and a non-issue should the problem arise. He assured us that if it couldn't be repaired it would be replaced, per their policy. So sure enough, 3 years later, the unraveling of the threading is at the point that it is in need of repair or replacement. We contacted the third-party warranty company and filed our claim. They don't make it easy. Completed paperwork on-line, took pictures, mailed everything in, they take their time reviewing/responding, only to find out that it isn't covered under warranty; repair OR replacement. Why would I purchase a warranty for something specifically not covered by the warranty? The Dump, at this point, doesn't stand behind their word and I won't be returning.
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