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| - My recent Hertz rental was an exercise in Hertz screwups followed by poor customer relations. I made my reservations fine, got through the rental desk OK and found the car I was expecting in the parking slot I was given. At the exit gate, the attendant informed me though, that I had taken the wrong car. Not that Hertz could possibly screwed up but that it was all my fault. He directed me to the counter in the garage, which turned out to be manned by a truly condescending creep who eventually, and nastily, managed to issue me a different vehicle. When I inquired about the 4WD drive capabilities of the new one, as I was headed to the Grand Canyon, he told me there was never any snow at the Grand Canyon (there was a foot of it and very icy roads) and strongly implied I was a fool.
The car was fine and the return check-in went smoothly. From the other reviews here, I'd say that, unless you're a Hertz Gold member, don't use Hertz in Las Vegas. I never will again.
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