I stayed at your Best Western Villa Marie location located in Quebec, Canada for a bachelor party this past weekend with a small group of friends. If I can describe this place in 1 word it would be ... RACIST. The night manager James was very rude and called my friend a "CHINK" when they had a disagreement about something so minor I can't even think of it at this time . When this was brought to the attention of the general manager, the general manager defended the night manager saying "he's been with the company for so long, he's normally very nice". "Normally very nice" has no place in today's hospitality industry. Best Western I am "normally very nice" but this needs to be addressed at a corporate level for your "normally very nice" brand to survive.