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  • Great staff, nice facilities, nice décor but I was underwhelmed by the rooms. Location: They are located right next to the supermarket and up a flight of stairs. I'm not sure if there's an elevator so I suggest to call and ask, if you mobility issues. It is a beautiful facility (I would love to live there!) with lots of room, great seating and tables, and excellent closets to lock up valuables. They also have snacks for additional cost (popcorn is free!) and a decent collection of boardgames. I will say though, it was very very cold, so bring a sweater. Staff: When you walk in you are greeted at the reception. I was already unsure about the rooms because it is pricier than a lot of the other rooms I had been to. But the staff member told us about their discount if you check in on Facebook, so that helped a little bit. They are very approachable and seem willing to chat if you are inclined to do so. Rooms: We did two rooms, Black Swan and Painter's Murder, since we were trying to kill time before our dinner plans. This was one of the few places we could find with available rooms. The rooms are adorned with items very much in line with the theme. They also take a little bit of a different approach than other places and ask you to complete a mission rather than just escaping. Everything sounds great, so why the mediocre rating? Because the room was quite easy with very simple locks. This is one of the only places where I didn't feel any urgency to get out. I thought maybe it was just the first room and tried another but I felt the same: underwhelmed. I would be concerned for larger parties because there didn't seem to be much to do (we were a party of two). Given the price I was expecting there to be possibly be more technology or gadgets than there was. Also the rooms are only mostly 45 minutes (I think one was 60 minutes), so for the price I felt there was a lot more to be desired. Now I will say these two rooms are their easier rooms, so maybe the other ones are better? So overall, for the prices they charge, I was expecting more. Granted, this is Richmond Hill so the price isn't completely unreasonable. I will leave off saying they have excellent potential and I'm willing to give them another shot if the situation arises.
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