I rented a car in Orlando and dropped it in Charlotte. I was delighted with the price of $66 for the week for a full size sedan. I was able to upgrade to a mini van at that same price. TERRIFIC!
I was traveling with my 83 and 85 year old parents. Once we reached CHARLOTTE I looked at the web site for the drop off site. Here is where my dissatisfaction begins. The website stated that there was shuttle service. When I asked at the drop off where the shuttle was, they told me there was none.
I then asked about a wheel chair and help with our luggage. My mother walks with a cane and it was a distance to the terminal. I was told there were no wheel chairs and we could go rent a cart. No assistance offered. Had the web site not said shuttle service I would have dropped my parents and luggage at the airport before I returned the car. THIS WEB SITE NEEDS TO BE UPDATED.