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| - There was a time when I really liked this place, at least this location anyway. But that changed after my last visit. Word to the wise: it doesn't pay to be a Frequent Diner Card holder, at least where the lunch specials are concerned.
I ordered off the lunch specials menu as I have done in the past and when the total came, I remembered that I had my Frequent Diner Card. I pulled it out and noticed I had all 10 punches, so yay me, free lunch, well give or take $1 and some change for the remaining balance. So the cashier called her manager over to get it squared away. The manager came over and after a few seconds of examination, she notified me that I couldn't use the $10 off card because I was ordering off the lunch specials menu which she mumbled something about it being already "discounted" and that I needed to use it on an entree instead. I think I gave her a death look and instead of immediately questioning the ridiculousness that she just stated which was NOWHERE WRITTEN ON THE LUNCH SPECIALS MENU NOR IN THE FINE PRINT OF MY FREQUENT DINER CARD, I grabbed my useless card from the manager and paid for my meal. I'm not a complete douchebag after all. It was lunch time, the lines were long, I was hungry, I'm sure the people behind me were hungry so there.
Yet, the more I thought about it, the more irritated I became. I re-read the card just to make sure I didn't miss something. About the only thing I think that would apply is the "Management reserves all rights" part. Perhaps her reservation with me being able to use that card, even toward the "discounted" lunch specials is that I wasn't paying for more than one lunch special. Then I got to thinking, the last time I came into this place, I ordered off the lunch specials menu and got the10th punch on my card. The card clearly states that you get one puch for every $10 purchase and even after ordering those "discounted" lunch specials, with a drink and tax, it comes out to a little over $10. So what's their policy again about using the card toward the lunch specials? Oh right. They don't really have one, do they??
I wanted to say something to the manager who denied me the $10 off but she was nowhere to be found after I was done with my meal and I had to get back to work. I decided to visit the website which is a wealth of information if one is looking to book them for their next event. Unfortunately, there is no comments section, just a card to fill out for catering purposes. But interestingly enough, I found the lunch specials are listed on the website at $7.50 and they are supposed to include a beverage. Why is it at this location (Lake Mead), the $7.50 does not include a beverage? I have always been charged for a drink. So basically, my "discounted" lunch special of $7.50 plus $2.25 for a drink plus tax came out to $11.08 for my lunch. Had I been able to use my $10 off card, I would've paid my remaining balance and left the cashier a nice fat tip which would've elicited a bell ringing followed by a hearty "OPA!" from the kitchen, as I've always done whenever I have visited. But that was not to be and at this point, it's doubtful I will ever return, at least to this location.
I must add, the quality of their food has also gone downhill. When I first started coming here, I really liked the Greek salad. But I noticed during my last couple of visits, the salad is completely bland with very few vegetables, olives, feta and the lettuce is always wilted as if it's a week old. They're overcharging "discounted" specials that are supposed to include drinks, not honoring the frequent diner card and their food is mediocre fast food at best. That's a damn shame.
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