Being from the Midwest I've had plenty of experience with White Castles so I was excited when one was opening here in Vegas. The first time I went there was good. I know it's on the Strip and I expected it to be packed so that wasn't a problem.
I went here a second time and this is why I won't ever be back. After waiting in line for 20 minutes I finally ordered a dozen burgers to go. I don't care for onions so I ordered those burgers without them and the lady repeated that. I waited several more minutes for them to come out--my mistake was not checking them in the restaurant. I drove all the way home only to find out these burgers had been completely caked in onions. After scraping off a massive amount of onions, reheating the burgers and having my meal I decided to call the restaurant to inform them of their mistake. I was surprised when no one answered. I tried a few more times. Nothing. The next day I tried calling and still nothing. So I left a voicemail with my contact information. I waited a few days and received no type of reply back. At this point I gave up. If they can't even reply to a customer then they don't deserve my business. White Castle can be good but this location has a big ego being the only one in Vegas. If you do encounter a problem you will have to personally go in and inquire about it. No one cares enough to call back. Just a forewarning.