Well, after earlier giving this place a 5-star review, tonight's experience was the exact opposite. When their online system bizarrely lost my order for the first time ever, I wasn't upset and didn't complain. Before I could even respond the woman at the counter seemed quite irritated at me, and rather accusingly said I either choose the wrong store (nope) or didn't hit the checkout button (also confirmed to be incorrect.) No offer to take my order, and zero effort to double-check whether it had come in and was overlooked. All she was interested in was being rude.
I turned and left without a word. They don't get many glowing reviews here obviously, and clearly they can't hold on to the ones they do get.