They did a good job grooming my pet. However, they staff was so rude!!! I dropped him off, and explained what i wanted. My pup has very thick, coarse fur and in the summers. We prefer to shave him because he sheds and scratches himself, clearly he's uncomfortable
The young girl in the front continued to argue with me that is not the best decision and tried to tell me that he won't look good. I should just do the basic grooming!
EXCUSE ME, this is my dog. WE DO THIS EVERY SUMMER AND ALL I HAVE EVER HEARD IS PRAISE THAT DOGS ARE SO MUCH MORE BETTER OFF SHAVEN IN THR SUMMER.
Who exactly are you to know what is best for my dog?
She was clearly unhappy that I insisted on his hair cut. She then Stated it would take 2 hours for the grooming. I told her, I'm going back to work but my husband will be by in 2 hours.
My husband arrived 5 minutes past closing and he heard them say as he was walking in bickering and laughing about us and saying "we should charge every minute they aren't here." My husband walked in and said to them, I apologized for the delay, but you did say it would take 2 hours. Is there a problem?"
The girls at the desk immediately changed their attitude.
We been there multiple times, each time giving generous tips and paying for premium services.
I was shocked to be treated that way! They have lost our service indefinitely.