I scheduled a surgery for my dog to have some cysts removed. I was very worried as she is up there in age...to the point where I had to take work off. We arrived at the facility ahead of our appointment time. Nobody greated us or signed us in for over a half hour. Finally, once someone was at the desk, they said they have been trying to call me to reschedule as the vet in that day was a sub and not capable of performing the surgery. My phone was in my purse on silent as to be polite. I had called everyday that week prior basically to comfort my nerves and to find out what I should expect. Brittany is who I spoke with every time. She was nice but could provide no information. She said she would have the vet call me to answer my questions which never happened. I had no idea about cost. Will my pet be able to come home with me that day? Do you need bloodwork, etc? She said I would find all that out that day of the surgery. Unacceptable! Finally I get in with the vet. What a piece of work!!! She would not even touch my dog. Said her skin is disgusting and she smells. What vet in the world speaks about a pet as if it were an object? And to not even touch my dog??? Unreal!!! I will not be returning to ANY Banfield...EVER!!! Very sad considering I have been a customer for 10+ years. Guess your faculity is only good for vaccines. ABSOLUTELY nothing major. Oh and one last thing: the vet actually told me my dog would die on the table due to her heart murmur. I have since been to a REAL vet who confirmed this is not even true.