Took my dog here on Monday, the time in between her grooming appointment was 7 weeks. I told them repeatedly not to cut off all of my dogs hair. She called me and told me that the legs and ears were a bit matted but I don't believe that it was anything an experienced groomer couldn't handle. I pick my dog up and all of her hair was gone. Not only did they not follow directions, but then cutting her hair was nothing but laziness. My dog won't be returning. Go somewhere else. I'm sure you can find another reputable groomer that can follow simple directions.