There's nothing bad to say about new finish ink. The place is very clean, the staff is extremely friendly and caring. Trista is the sweetest woman and sincerely cares about her clients. During the process, she stops and hands me the mirror to make sure everything looks okay and if there's anything I want done differently. By her doing that, it puts me at ease knowing that she cares to get the job done 100% right. I was completely happy with my experience here, especially the way trista took care of me. I highly recommend new finish ink. It's definitely a 5 star place, and any negative reviews don't seem legit to me for a place like this.