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  • The service provided was below average to say the least. There was a lot of confusion between my car insurance and Hertz even though they made me select this specific car rental place. The services were poorly coordinated from the very beginning to the end. First, I arranged for a pick up and the Hertz representative was 20 minutes late which ultimately made me late for work. Second, this specific location on Odana Rd seemed understaffed. I could see how stressed and frustrated the staff were. They couldn't handle the incoming phone calls, onsite customers and providing good service. One staff member was rude to customers and had a really bad attitude. I spoke several times with him on the phone and he was curt, impatient and simply lacked the professionalism. When I tried to return a rental car to another location in town I was told that even though it was one company they couldn't see my rental in their system and that I could not drop off my car there because of some restrictions. As a customer I was frustrated when nobody picked up the phone when I tried calling to ask for help. I had to physically drive to the place to be able to speak to someone and ask questions. The was a poor coordination between the car insurance company and Hertz. I had to make several calls to both places to make sure the times and claim information was accurately documented on file. I rent cars a lot and I have never had such a bad experience in my life. Thus, I would not recommend this place to any of my friends or colleagues.
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