| rev:text
| - Really a very poor experience. My girlfriend and I made a reservation (8:30; Saturday, June 18, 2016), and were seated promptly, so that was good. It was a little strange that the door they were using has you walk **behind** the bar to get to the Maître'D. They did warn us that they had only opened three days prior, and that the food might take long (it did), so I won't hold that against them.
They had an open kitchen concept, but clearly, the ventilation was lacking, because the entire restaurant was filled with wood smoke, which is a smell I usually enjoy, but this was making me feel a little sick--if you've ever had to spend a lot of time in front of a smoky BBQ, you'll know what I mean. Upon ordering a glass of wine, I was told they were out of ALL Chardonnays (c'mon guys... There's an LCBO right down the street), so I settled on the only white by the glass they had left, a fairly muddy Pinot Grigio.
We were informed after ordering drinks that they were out of most food, including all beef burgers (easily 1/4 of the menu). This is perfectly reasonable, if you're a new restaurant and you aren't sure how many covers you're going to do per night, but it's probably best to make sure you have extra beef if a quarter of your menu are burgers.
I ordered a tuna steak ($27, or right around there) and the girlfriend ordered a veggie burger. What arrived would make any proper chef ashamed of themselves. The tuna steak was a quarter inch thick, which meant it was mostly cooked instead of the rare they advertised--I have no idea why anyone would cut a tuna steak into slices this thin. It was grey and lacked seasoning of any sort--asking for salt resulted in a BOWL of salt with a spoon. However, the worst sin is that it was burnt from the grill, resulting in extremely bitter parts where the grill marks on the steak were, but I was hungry and it was edible. It came with some "wild rice", which was unfortunately inedible, as the rice was undercooked and hard.
My girlfriend's veggie burger crumbled apart almost immediately, as both the bun and the burger were dry. I can't personally comment on the quality, as I don't like them at the best of times and it wouldn't be fair for me to review it, but she is a vegetarian and knows her veggie burgers--apparently it was supposed to come with a sauce, but didn't. She said it wasn't very good.
However, the most egregious thing was the waitresses' and owner's (head manager, maybe?) response to learning about how our meals were--after all, as a new restaurant I thought they could use some honest feedback and they asked us. Our waitress was indignant upon learning that we didn't enjoy our meals very much, saying that "the owner owns several very successful restaurants" and "most other people have been saying it's been good". The owner said that "they ran out of a bunch of the food including the seasonings, so that's why the food has no flavour", which is BEYOND ludicrous: if you don't have the ingredients to cook a decent dish, then you shouldn't be offering it, and you *really* shouldn't be charging me almost $30 for it.
Now, I don't believe in asking for refunds or free things for a bad meal unless it's dangerously prepared food (eg. undercooked chicken), as there's no guarantee you're going to get good food when you order something. Nevertheless, I was glad to see that the owner-guy at least offered us some free gelato, which was genuinely pretty good. However, I think I would have offered a significant discount on the whole meal if I had been in his shoes, but again, he didn't have any obligation to do so, so I won't hold it against him.
There are better places to eat in this area than here, folks. The entire strip is full of restaurants. I may pop in in a few months for lunch to see if they've improved, but I certainly won't be taking any more dates there in the mean time.
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