| rev:text
| - REALLY poor customer service cost them my business.
I called to schedule a few rather expense services. The girl, Stephanie, who answered my call was pleasant at first, scheduled an appointment, and took all my information. Then I mentioned $20 off for first time clients I saw on their website. Her attitude completely completely changed she paused, then scoffed.. "O I'll make a ..note.... of that." Then proceeded to ask for my credit card info to reserve the appointment. (Mind you this isn't the 1st time I've given credit card info to hold a spa appointment, but it's VERY rare in my experience)
I told her I was happy to give her my credit card, but I stepped away from my desk to make this call (so my co-workers wouldn't overhear about my skinny wrap). If she could give me the company email address I would send her the information when I got back to my desk & purse. She said no problem, then asked to put me on hold. She comes back to the line and immediately says.... "O, what you're going to have to do is go on our wait list. Then when you call me back with your credit card info we will actually schedule your appointment." I asked "so there's no email address I can use for you?" She tells me "NO, you'll have to call back". I take down her name and go back to my desk feeling pretty put off by the call.
In the 5 MINUTES it takes for me to walk back to my desk they have not only TEXTED, but also EMAILED, me to confirm the appointment Stephanie said they would have to "wait list". I responded to both messages "please cancel". Needless to say they will not be seeing my business.
|