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  • Lesson from this review: Terrible management on the game floor! 1 star cause I'm forced to give a star and the restaurant earned it. Why -4 stars?? I ALMOST twisted my ankle while playing a game because it was built badly. I told the manager to fix it and to prevent any more injuries, NICELY. The manager of amusement, Jose, said he can't fix the Pump It Up Prime machine because it is "standard" and built by "professionals". The ones in California are completely different and are SAFE to play on. My group of friends and I suggested to raise it so it is safer and giving the game a longer life span, instead of having people break it within a few months due to constant stomping cause it's too low. The manager refused to fix it and threaten us that he may remove the game and we could ruin it for all other players. He said EXACT "If they don't want to play, other people can play, we don't need their money" right in front of us. Well since they don't need MY money, maybe they will be okay without YOUR money too. I REALLY wanted to like Dave & Busters because it's closer to my place and because I love arcades. Maybe this is a sign to stick to Gameworks or Round 1 in Industry City to play video games. It was their first day opening to the public. The fact that management is willing to treat their customers with such little respect, shows they do not care about the company or customers who come in. Please avoid this, or go.. Since I already spoke to a manager and they are not willing to fix it, you can sue because the manager won't do anything about it even AFTER the issue was addressed. The bar and restaurant were great though!! The waiter, Samuel, was attentive and got everything we needed. We had two managers check up on us and made sure everything was spectacular. *sigh* if only the game floor had the same customer service skills then this review would be a 5 Star. Since Dave & Busters isn't a go to play to eat, I wouldn't come back. Don't lean on the machines or they get mad and you must be over 18 to enter or be accompanied by someone over 25 AT ALL TIMES. No outside food or drinks even though it's not posted (not posted means they LEGALLY can't ban outside food/drinks), outside drinks including water bottles like arrowhead and Dasani. Guess they want you to get their FREE tap water?? I already spent $100 and I regret it.
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