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  • I have attached two photos to my review. I've been to this location a few times now. Today, Sunday was a strange experience. I ordered my American Burger along with an order of onion rings. Normally the bun is a bit warmer but it was almost ice cold , as if pulled from a freezer 10 minutes prior, or the Buns were pulled from the refrigerator immediately prior to putting on the burger. I received 6 onion rings that were completely burnt to a crisp. It looked like either they were overcooked or somebody took some onion rings that were sitting around and put them back in the fryer for an extra few minutes. Either way they should have never been served. Definitely not what I'm used to as I typically receive a dozen onion rings which is about $5. Having worked in fast food and having been to this location to several times, I'm used to getting quality onion rings. The first 6 onion rings they gave me were so bad that when you squeeze them they literally broke into tiny pieces. Ever seen when paint breaks apart into small chips? Same idea. There was a Young gentleman who was awesome and he offered to bring me six more onion rings to replace the ones that were burnt and you can see those ones look like they should have in those photos I took. They were fresh. Kudos to him for being so understanding but I don't know what the people working in the kitchen were thinking. Perhaps they should focus on preparing food instead of casual conversation. The gentleman at the register was very professional. As an aside, To be paying almost $5 for 6 fried to a crisp onion rings is ridiculous. Please train your kitchen staff to be consistent, there should be a specific number of onion rings for each order and they shouldn't all be tiny, some big and some Medium as well as small ones. If onion ring orders are supposed to be by weight, please keep the weight consistent because it seems like everytime I go here it's always a surprise when I get my onion rings. I've never had a bad experience with any of the cashiers. It just seems like the kitchen crew needs some retraining. I have attached two photos, one showing my original order with the burger and onion rings and another showing the second set of onion rings that were brought out. If this review helped you give. Give it a thumbs up and be sure and take photos of your order.
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