Amaaaaaazing! Audrey made me feel super comfortable and I am so in love with my new brows! She makes sure that you're totally in love with the shape and double checks in between to make sure you absolutely are okay. The pain is nothing. You can hear a slight scratching noise that's a bit freaky but it's not painful at all and she'll check in to make sure the numbing cream is working. If you've been going back and forth about it JUST DO IT!