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| - Don't do it!!! We had carpet and laminate installed last Summer, and choose Empire. Not because they were the best priced or the easiest to work with, but mainly because the guy that came to give me our "free quote" was so pushy that I finally said OK! just to get him out of the house. In fairness, the prices they gave were in the same range as the other places I had been looking, but at the time I had no idea what laminate should cost and now that I have done extensive price comparisons for more laminate, they way over-priced me for it. Lesson learned.
Because I was told when I purchased the small amount of laminate we had done last year that it was manufactured specially for Empire, if we ever wanted to do the rest of the house, it would need to be done through them as well (BS!) so I searched the SKU on the box that the installers had left when they were done and was able to find that not only is it readily available, but I can buy it from any authorized Mohawk dealer and have it installed by anyone I want.
Wanting to give Empire another chance, I set up another appointment and asked for a woman. She was very nice, and came out even on St. Patricks Day to give me a quote. Again, she was insistent that I could only get that flooring from Empire (so Empire either lies to their sales people making them actually believe that, or they are just straight up liars). I even showed her online where I could order it. Anyways, first, she measured wrong. She measured the areas already done and added an extra 70 square feet, but that aside, her quote, for Empire, to install 816 square feet of laminate (not tile, not hardwood - LAMINATE!) was $8,500.00!!! She claimed that the full price was actually over $17K, but I was getting significant discounts. It was all I could do not to laugh in her face (she was a very kind person, so I wasn't holding her personally responsible for the BS prices she was giving me). I quoted a few other places and with top of the line padding and laminate, wasn't more than $5K. In the end, we actually just ended up ordering the same laminate through a Mohawk dealer for $2K and paying a contractor another $2,500 to not only remove our existing flooring (tile and carpet) and lay the laminate, but to put in all new baseboards as well.
Like others have said, shop around, do not sign anything on that first visit, no matter how pushy they are!!! If their pricing is competitive, consider them, as the contractors they sent for our initial job for the carpet were great. They were fast, efficient and clean. The kids who the did laminate were not so skilled, but they worked hard and did a great job.
Lesson learned, I now shop around and don't get pressured into anything on the spot!
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