| rev:text
| - I really wanted to like this place.
Unfortunately the costumer service
Was so extremely! Horrible we will never!
Return. I visited this place with my parents
Who are from Ca visiting and wanted them to
Have a good experience. I also had my 2 children
With me. We was excited because everything on
The menu seemed really good. We ordered a lot!
Of food. We hadn't eaten that day, saving our appetite for this place. My daughter had a corn beef sandwich and it was just Ok. Nothing great.
My parents each had a full sandwich, I can't recall what type. They each had a hotdog as well. We also had bagel chips and each of us had a knish. And I had a grilled pastrami and corn beef combo sandwich And we also had a few desserts.. everything was was just mediocre. Some things were not good at all. Especially the fries, yuk! The biggest issue, however was not the food. Even though it wasn't very good, we still ate it and didn't complain. But my 6 year old son ordered the kids meal chicken strips, which was like $4.99 or something and the chicken was hard as a rock! There was no way he could have eaten it. Now, mind you at one point our waitress was missing, she never came back to check on us after the food came out. And everything came out one meal at a time, which was very annoying. Especially when there's five starving people. She was very! Slow and took forever. But still no one said anything. She finally came back and asked how everything was, I told her politely that everything was fine except for my son's chicken strips were not edible, especially since he has difficulties swallowing. She took them away in a very rude way and said she will tell the manager. The manager, I wish I knew his name! Was probably one of the worst! Managers I ever seen in customer service. He approached me in a very rude way and the first thing that came out of his mouth was, your son didn't even try a bite! How can I take them off your bill! I explained to him that he did try, but was scared to eat anymore because he has difficulties swallowing hard food, and then the jerk said, that's YOUR PROBLEM! as a mother you should have known not to order him chicken strips. I was in Shock and disbelief. I told him my son was totally fine eating chicken strips, but those were like trying to eat a rock! It seemed very clear to me that I was getting nowhere with this rude cranky manager. My parents were also in disbelief because of his ugly attitude. He didn't take it off the bill and we just paid and left. Over all, this place was a nightmare. We paid a lot of money for the mediocre food we just wanted to be treated with kindness and consideration like anyone else, but no the jerk MOM shamed me over a $4.99 kids meal. I hope every day he has to endure extremely negative customers just as bad as he is.
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