This is actually a standby interaction I saw last night at this Petsmart. A trainer and her trainee were at the fish wall lighten him on the sorts of fish when this Mexican couple approached them for fish. They turn them down fish for the fish they wanted because of problem of tank size talking down at them as if they were dumb. Again, no one really knows about this policy and almost everytime get mad about it when approach. Anyways, They understood their concept of size of tank determines which fish they can sell you. So the woman wanted the biggest fish they can get for their size tank. As the trainer has a firm voice and answers, she straight up was talking badly about the customers to her trainee while they stand right there, thinking they couldn't understand because they spoke Spanish. But the woman quickly knew what was happening, wasn't having it and telling the trainer "nevermind, and what's your name?" Gave her name in irritation and the couple left. Then the trainer crumpled the bag of fish and threw it away while saying to her trainee "those are the type of people to watch out for, it's doesn't bother me because I have tough skin and they don't."
I feel so bad for that trainee though, he seemed so helpless , I would quit now buddy.
I hope that woman called in because I couldn't hear her name when she gave it to her. And also, is this what trainers are teaching their trainees for customer service? No wonder why this location employee are all rude and rotten. The only good person here are the two lady security guards. They need some serious help. And sadly this is the closest location to my house.