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| - The sales guy seemed like a good guy, but the sales manager (BJ) ruined it for him. They refused to honor the $189/mo. lease offer (with $1999 down) from KIA and tried to read the offer to me in a way that made it sound like I needed to put more than that down. Unfortunately for them, I could add and all of the other numbers added up to $1999. So the offer is $1999 down, $189 a month. They couldn't get anywhere near that, and then blamed my trade, which they were definitely lowballing.
Also, the sales manager shook only my husband's hand and tried to speak only to him, which is a huge mistake when you have no idea who the negotiator in the family is (surpise, it's me!) He also accused us of not being serious because we came from the Buick dealership that same day. We owned a 2011 Kia Soul previously, so it just happened to be next in line after we didn't love Buick's lease offers on the Encore. Another big mistake, because the last thing you should be doing is accusing your customers of doing something bad by shopping around. Needless to say, we will not be buying anything from this dealership, ever.
Update: We went with the Encore and love it!
Update: This place called me daily for a month. I finally called back and let the customer service rep know what happened, and she seemed appalled. I also told her that we bought elsewhere, yet they are STILL calling me for some reason (and now aren't even bothering to leave messages.) DO NOT GIVE THESE PEOPLE YOUR CONTACT INFO.
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